Impinj Wins 2015 North American Frost & Sullivan Award for Customer Value Leadership

July 13, 2015 Adriane Holter


Impinj is thrilled to receive Frost & Sullivan’s 2015 North American Award for Customer Value Leadership in healthcare. Frost and Sullivan said Impinj’s solutions enable healthcare providers to improve operational efficiency, decrease overhead, increase availability of medical supplies, and automate inventory management.

The report highlights the time providers get back through the power of Item Intelligence, which enables them to improve the delivery of healthcare and patient outcomes. At its core, Item Intelligence in healthcare is about letting providers focus on being providers for the benefit of their organizations and patients.

This acknowledgement from Frost & Sullivan is reflective of Impinj's commitment to customer feedback and delivering value for our products, and speaks to our future focus to provide exceptional value and customer service for the healthcare industry.

Please click here to read the full report. To learn more about this accolade, read the official press release below:


Frost & Sullivan Applauds Impinj's Strong Eye for Innovation in the RAIN RFID Readers Market

The company implements a well-devised strategy to stay on the path of innovation and drive product excellence for healthcare, retail industries
MOUNTAIN VIEW, Calif., July 13, 2015 /PRNewswire/ -- Based on its recent analysis of the RAIN radio frequency identification (RFID) readers market in the healthcare industry, Frost & Sullivan recognizes Impinj, Inc. with the 2015 North American Frost & Sullivan Award for Customer Value Leadership. On the back of the huge success of the initial release of the Impinj xArray gateway among partners and customers, Impinj began mass production and broad release of this wide-array reader in January 2015. The xArray expands the Impinj platform, which through its user friendliness, richness of functionality, and ability to satisfy a range of customers has established its dominance of the healthcare industry.
"Impinj offers a unique platform that intelligently combines a set of hardware, software, and application interfaces," said Frost & Sullivan Research Analyst Ram Ravi. "Such integration of performance functions serves a variety of end-user needs and showcases the solution's high levels of performance, platform interoperability, reliability, and data integrity."
The ceiling-mounted xArray reader system does not consume any floor space and is extremely easy to install. Interestingly, it uses a single power-over-Ethernet connection, and can visualize up to 1,500 square feet of floor space. It is well suited for applications in segments such as retail, healthcare, and manufacturing, as it provides real-time smart data that Impinj calls "Item Intelligence" which includes the identity, location, and authenticity of RAIN RFID tagged items in the area.
Specifically in the healthcare domain, the Impinj platform with xArray helps in asset tracking and real-time locating systems (RTLS), patient safety, and queuing, while also ensuring accuracy and visibility for consumables. This undoubtedly presents the utmost value to customers, expanding the platform's potential for large-scale adoption in the future.
Impinj has redefined the RFID landscape with its leading ultra-high frequency (UHF) RFID solutions, commonly known as RAIN RFID. By maintaining parity between product performance and its price points, it has been able to set industry standards. Impinj's readers and chips are deployed all over the world to assist in inventory management, preventing counterfeits, and facilitating tracking of goods.
The company follows a set pattern for gathering customer feedback on a quarterly basis and fosters close relations with customers to understand the prevailing industry gaps and probable innovations that will bridge them. Its comprehensive procedures for handling customer needs have been made possible by developing a robust ecosystem of partners across all of the addressable verticals.
The company extends high levels of support services through easy Web access to product manuals and guides. It also conducts training sessions, both in classrooms and online, to help customers understand the methods to configure, program, and implement Impinj's RAIN RFID platform.
Meanwhile, the company has developed a strong partner ecosystem to make its extensive product portfolio accessible to customers worldwide. Its network of distributors and value-added partners/suppliers are spread across North America, Europe, and Asia-Pacific. This has not only helped Impinj stoke brand visibility among end users, but also acquire new customers by ensuring product excellence and optimum customer support.
"The key to the long-term success of any company is its ability to continuously nurture and enhance the value of its products to its customers. As such, Frost & Sullivan is excited to recognize Impinj for its industry leading focus on improving customer experience and customer ROI for its RAIN RFID readers in the healthcare industry," said Frost & Sullivan Global President and Managing Partner Krishna Srinivasan.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About Impinj, Inc. 
Impinj is the world's leading provider of RAIN RFID solutions that deliver Item Intelligence to retail, pharmaceutical, healthcare, food and beverage, and many other industries. We enable the Internet of Things to identify, locate and authenticate billions of items, and our Item Intelligence platform comprises the most comprehensive and widely adopted RAIN RFID product portfolio in the world. For more information about Impinj, visit
About Frost & Sullivan  
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.
Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Read Frost & Sullivan Report

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